What We Do
Three services.
Each done with care.
Our work covers pension rights review, EPF and retirement account dispute representation, and civil service pension appeals. Below is a detailed account of each — what it involves, how it proceeds, and what it costs.
Back to HomeOur Methodology
How we approach every matter
Regardless of which service a client engages, our process follows the same principles. We begin by listening — understanding the client's position, the history of the matter, and what outcome they are hoping for. We then carry out our own examination of the relevant documentation and legal framework before setting out our assessment in writing.
We do not proceed to any further step without the client's explicit written instruction. At each material stage, we provide an update in plain language, setting out what has happened and what comes next. Where a matter involves uncertainty about outcomes, we say so clearly rather than overstating what can be achieved.
Listen and document
Initial consultation to understand the full picture before any work begins.
Examine and assess
Review of documentation, scheme rules, and statutory framework — then a written assessment.
Act on instruction
Further steps only on the client's clear written instruction, with updates at each stage.
Service 01
Pension Rights Review
A considered review of your pension entitlement under your applicable scheme. We examine the contributions on record, the calculation method applied, and any apparent shortfalls or anomalies — then set everything out plainly in a written report.
This is a self-contained piece of work. You receive the report, take it home, and decide at your own pace whether any further step is warranted. There is no expectation — stated or implied — that you will commit to further representation.
What the review covers
- Statement of contributions on record, cross-checked against scheme entitlement
- Review of calculation methodology applied to your pension
- Identification of any apparent shortfalls, anomalies, or discrepancies
- Written summary report in plain language, for you to keep
- Clear outline of any options available should further action be appropriate
Process steps
- 01Initial consultation — you explain your situation and we clarify what documentation will be needed.
- 02Documentation review — we examine your pension statements, scheme rules, and any relevant correspondence.
- 03Report preparation — a written summary of findings, in plain language, prepared for you to keep.
- 04Delivery and discussion — we walk through the report with you and answer any questions.
Suited to
Individuals who want to understand their pension position — whether they suspect an error, are approaching retirement, or simply want clarity after years of contributions.
Service 02
EPF & Retirement Account Dispute Representation
Representation in disputes concerning Employees Provident Fund accounts — including contested withdrawals, employer non-contribution matters, and account reconciliation disagreements. We begin with a written assessment of the merits and likely paths before proceeding on your instruction.
Updates are sent in plain language at each stage so you are never left wondering where matters stand. Nothing proceeds without your clear written instruction to act.
What this service covers
- Contested EPF withdrawal applications and rejections
- Employer non-contribution or under-contribution matters
- Account balance reconciliation disagreements
- Written merits assessment before representation begins
- Correspondence with EPF Board and related parties on your behalf
Process steps
- 01Initial consultation and document gathering — understanding the full history of the dispute.
- 02Written merits assessment — our honest view of the position and the likely paths available.
- 03Written instruction from you — we proceed only once you have confirmed in writing.
- 04Active representation — correspondence, submissions, and engagement with the EPF Board at each stage.
- 05Written updates throughout — plain-language reports at each material stage until resolution.
Suited to
Employees or former employees with an unresolved dispute with the EPF Board — whether over a withdrawal, a contribution shortfall, or a discrepancy in the account records.
Service 03
Civil Service Pension Appeal
Preparation and conduct of an appeal against a civil service pension decision — whether concerning entitlement, calculation method, or commencement date. The work includes a careful review of the original determination, gathering of supporting documentation, drafting of grounds of appeal, and representation through the hearing.
We share honest assessments at each stage, including realistic views on the likelihood of different outcomes. We will not present an appeal in stronger terms than the merits support.
What this service covers
- Appeals against entitlement decisions under civil service pension schemes
- Appeals concerning calculation methodology or quantum of pension
- Appeals relating to pension commencement date disputes
- Full grounds drafting, supporting documentation, and hearing representation
- Correspondence with the Public Service Department where required
Process steps
- 01Review of original decision — examining the determination and the basis on which it was made.
- 02Honest merits assessment — our realistic view of the grounds and likely outcomes at appeal.
- 03Documentation and grounds — gathering supporting material and preparing the grounds of appeal.
- 04Submission and correspondence — lodging the appeal and handling all correspondence through to hearing.
- 05Hearing representation — presenting the case at the appeal hearing with full preparation.
Suited to
Former civil servants who have received a pension determination they consider to be incorrect — whether the issue is entitlement, the calculation applied, or when the pension was to commence.
Choosing a Service
Which service is right for you?
| Feature | Pension Rights Review | EPF Dispute | Civil Service Appeal |
|---|---|---|---|
| Written report provided | |||
| Active representation | |||
| Hearing representation | If required | ||
| No obligation to proceed | |||
| Fixed fee | RM 1,500 | RM 2,800 | RM 4,200 |
| Best suited to | Wanting to understand your position | EPF dispute needing resolution | Civil service pension decision to challenge |
Our Standards
Applied across all services
Client Confidentiality
All information is protected by legal professional privilege and handled under the Personal Data Protection Act 2010.
Written Engagement Terms
A letter of engagement is issued before work begins, setting out the scope, fee, and what you can expect at each stage.
Bar Council Compliance
All work is conducted in accordance with the Legal Profession (Practice and Etiquette) Rules and Malaysian Bar Council standards.
One Working Day Response
All client enquiries receive a response within one working day. You are not left waiting in uncertainty.
No Proceed Without Instruction
We take no step in any matter without the client's clear, written instruction. The pace of the matter is yours to set.
Transparent Fee Structure
Fees are published in advance for each service. Scope changes are discussed before they affect your invoice.
Service Fees
Transparent pricing
All fees are in Malaysian Ringgit and cover the full scope described for each service. If scope changes, we discuss before any additional cost arises.
Pension Rights Review
RM 1,500Per review engagement
- Full document review
- Written summary report
- Report walkthrough consultation
- No obligation to continue
EPF Dispute Representation
RM 2,800Per dispute matter
- Merits assessment in writing
- Full representation
- EPF Board correspondence
- Stage-by-stage updates
Civil Service Pension Appeal
RM 4,200Per appeal engagement
- Grounds drafting included
- Full documentation review
- Hearing representation
- Honest outcome assessments
Not sure which service applies to your situation?
Write to us or call. We will listen to your circumstances and let you know which service — if any — is likely to be of use. There is no charge for that initial conversation.